FARHANA AFROZ CHAMPA

Experience 1

Swapno, Dhaka, Bangladesh

Section Colleague

From 01/03/2020 to 28/12/2022

Specific Responsibilities:

·       Providing excellent customer service to all shoppers and maintaining a positive, helpful attitude.

·       Replenishing and maintaining stock levels on the shop floor to ensure availability of products for customers.

·       Operating tills and handling financial transactions accurately.

·       Keeping the store clean, tidy, and well-organized.

·       Assisting with price changes and promotions.

·       Supporting the team to meet sales and performance targets.

·       Following all health and safety guidelines to ensure a safe working environment for both customers and colleagues.

·       Participating in training and development programs to enhance skills and knowledge.

Experience 2

EXIM Bank Ltd., Narayanganj, Bangladesh

Assistant Officer (Cash)

From 03/02/2018 to 29/12/2019

Specific Responsibilities:

·       Receiving and processing cash transactions such as deposits, withdrawals, and fund transfers in a timely and accurate manner.

·       Ensuring compliance with all regulatory requirements, including verifying customer identification and following Know Your Customer (KYC) guidelines.

·       Balancing cash drawers at the end of each shift and ensuring that all transactions are recorded accurately.

·       Providing excellent customer service by addressing customer inquiries, resolving issues, and providing information about bank products and services.

·       Promoting bank products and services, such as loans and credit cards, to customers