Umer Bin Usman

Selfridges – London UK                                                                                                                                                Mar 2022 – Jan 2025

Warehouse Operative (Online Fulfilment Associate)

Main Operations (2 Years)

·        Handled order fulfilment from receiving to shipping, ensuring accurate processing, packing, and quality control for standard and high-value items.

·        Conducted comprehensive quality inspections of all products prior to processing, ensuring highest standards of quality control.

·        Processed and managed multi-item orders with attention to detail and accuracy.

·        Performed quality standard packing for customer orders, ensuring safe and secure delivery of products.

·        Implemented specialized handling procedures for high-value items, including detailed video documentation and enhanced quality verification.

·        Operated warehouse management systems to receive products and maintain accurate inventory records.

·        Executed shipping operations while maintaining compliance with company standards and procedures.

Returns Department (1 Year)

·        Managed full-cycle returns processing, including collection, quality assessment, and systematic sorting of returned merchandise.

·        Coordinated with multiple brand partners to conduct inspections and secure approval for customer refunds.

·        Maintained accurate inventory records through systematic logging (MS Excel) and updating of returned items.

·        Implemented efficient sorting and organization systems for various departments and brands.

·        Executed stock transfer operations between stockrooms and warehouse facilities.

·        Processed customer refunds in accordance with company policies and brand partner requirements.